Conference Day One - Wednesday, 14 October

09:20
Opening remarks from the Chair

Martin Hopley
Chief Information Officer
Baw Baw Shire Council

DISRUPTION AHEAD – PLOTTING A COURSE TO SUCCESS

09:30
Council services digital transformation: where to begin when driving a transformation agenda
  • How emerging technology can offer government new ways of delivering services and products
  • Embracing innovative technology to grow and diversify local economies
  • Providing new channels to the community to engage with government
  • Empowering the constituents to self-service and get the information they need

Amit Srivastava
Chief Technology Officer
City of Ryde

09:55
Fostering creativity and innovation – helping get to ‘Why’
  • Instigating and navigating self-disruption, while continuing to deliver effective services and support
  • How to sell the value of smart technology to executives
  • Technology is only 5% of the challenge – what is the rest?

Martin Hopley
Chief Information Officer
Baw Baw Shire Council

10:20
Tech Presentation - Whatfix

Learn how to drive digital adoption and unlock the true value of your enterprise application.

10:45
Meet the latest tech, product and service suppliers in our virtual exhibitor lounge

11:05
Take a break, make tea and make connections with other attendees and speakers in our interactive virtual networking lounge

11:20
CASE STUDY: Combining people, systems and processes: the why’s the how’s and the when’s
  • Providing access to Council staff and customers access to the right data and information needed, in the right format and at the right time
  • Assisting departments to run their business in the best possible way
  • Embedding the Business Excellence philosophy throughout the process

Carmel Foster
Group Manager Corporate Services
Port Stephens Council

11:50
TechOne Integration with Content Manager

Rick Newton
Business Transformation Manager
Hutt City Council, New Zealand

12:15
Panel Discussion: Setting transformation up for success and getting it right from the start
  • How do you decide the scope and scale of the project?
  • What are the systems, processes and activities that Councils are putting in place to achieve their ambitions?
  • Breaking down silos and getting everyone on board, what’s key?
  • What’s the best way to measure success?

Moderator:
Martin Hopley

Chief Information Officer
Baw Baw Shire Council

Panellists:
Mustafa Ghulam

Business Improvement & Customer Experience Manager
Willoughby City Council

Carmel Foster
Group Manager Corporate Services
Port Stephens Council

Lalitha Koya
Manager ICT
Moorabool Shire Council

Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council

12:55
VIRTUAL ROUNDTABLES

Join our virtual breakout rooms for a 2-way deep dive into the topic that means the most to you. Choose 2 out of 4, 30 minutes roundtables

1.  Building high-performing teams or tech leaders to access excellent outcomes

Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council

2.  Combining lean, design thinking and robotics to improve customer experiences

Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council

3.  Driving digital transformation to prepare for population growth

Lalitha Koya
Manager ICT
Moorabool Shire Council

4.  Innovating in a world of legacy systems and infrastructure

David Roulston
Chief Information Officer
ACT Government

13:55
Closing remarks from the Chair

14:00
end of day one