Conference Day One - Wednesday 25 March

08:00
Registration and welcome coffee
08:40
Opening remarks from the Chair

Martin Hopley
Chief Information Officer
Baw Baw Shire Council

DISRUPTION AHEAD – PLOTTING A COURSE TO SUCCESS
08:50
Council services digital transformation: where to begin when driving a transformation agenda
  • How emerging technology can offer government new ways of delivering services and products
  • Embracing innovative technology to grow and diversify local economies
  • Providing new channels to the community to engage with government
  • Empowering the constituents to self-service and get the information they need

Amit Srivastava
Chief Technology Officer
City of Ryde

09:20
Fostering creativity and innovation – helping get to ‘Why’
  • Instigating and navigating self-disruption, while continuing to deliver effective services and support
  • How to sell the value of smart technology to executives
  • Technology is only 5% of the challenge – what is the rest?

Martin Hopley
Chief Information Officer
Baw Baw Shire Council

09:50
Transforming your IT services organisation to support and empower the business with digital & data functions
  • Aligning IT to front-line business challenges and transformation opportunities
  • Maturing your service capability to make it all stick – sustainability is key
  • Achieving organisational alignment during all stages of transformation

Hyma Vulpala
EO - Digital & Data Transformation
Yarra Ranges Council

10:20
Partner Presentation
10:50
Morning tea
HARNESSING PEOPLE AND THE PASSION
11:20
Building and maintaining a culture to support innovation
  • Creating and building the digital skills and ideals among the workforce to enable change
  • Understanding how to frame transformation based on your citizens needs
  • Community engagement and how to bring them on the transformation journey

Shay Namdarian
GM, Customer Strategy
Collective Campus

11:50
Building high-performing teams of tech leaders to access excellent outcomes
  • Strategies to effectively manage, balance and satisfy matrix teams across organisation to encourage high-performance
  • Communicating effectively and constantly to all levels of the organisation
  • Aligning your team to front-line business challenges and transformation opportunities

Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council

12:20
CASE STUDY: Combining people, systems and processes: the why’s the how’s and the when’s
  • Providing access to Council staff and customers access to the right data and information needed, in the right format and at the right time
  • Assisting departments to run their business in the best possible way
  • Embedding the Business Excellence philosophy throughout the process

Carmel Foster
Group Manager Corporate Services
Port Stephens Council

12:50
Networking lunch
DISCOVERING SUCCESS AND HOW TO REPLICATE IT
13:50
TechOne Integration with Content Manager

Rick Newton
Business Transformation Manager
Hutt City Council, New Zealand

14:20
CASE STUDY: Combining lean, design thinking and robotics to improve customer experience at Willoughby council
  • Improving digital processes through machine learning and RPA
  • Understanding human centred design principles to improve citizen services
  • Using research, feedback and engagement to consider the needs of citizens

Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council

14:50
Case Study: Digital Transformation driven by population growth
  • Examining how collaboration can manage risks
  • Thinking outside the box – using EOI to create the right solutions
  • Being agile while managing the red tape
  • How Moorabool Council innovated to do more with less to prepare for growth

Lalitha Koya
Manager ICT
Moorabool Shire Council

15:10
Afternoon tea
15:40
Innovating in a world of legacy systems and infrastructure
  • Transforming with a legacy
  • Understanding how to tackle legacy technology, update standards and guidance, and access and sharing useful data
  • Leading migration of mission critical systems in response to weak network infrastructure to avoid intermittent interruptions within platform

David Roulston
Chief Information Officer
ACT Government

16:10
Panel Discussion: Transformation - setting it up for success and getting it right from the start
  • How do you decide the scope and scale of the project?
  • What are the systems, processes and activities that Councils are putting in place to achieve their ambitions?
  • Breaking down silos and getting everyone on board, what’s key?
  • What’s the best way to measure success?

Moderator:
Martin Hopley

Chief Information Officer
Baw Baw Shire Council

Panellists:
Mustafa Ghulam

Business Improvement & Customer Experience Manager
Willoughby City Council

Carmel Foster
Group Manager Corporate Services
Port Stephens Council

Lalitha Koya
Manager ICT
Moorabool Shire Council

Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council

TIME TO ROLL THE SLEEVES UP – SOLVING PROBLEMS FOR YOUR PEERS
16:40
ROUNDTABLE DISCUSSIONS

(2 rounds of 25 minutes)

  • Data Management
  • Cloud Services
  • Cyber Security
  • Digital Engagement
  • Mobility Solutions
  • Workplace Strategy
17:30
Closing remarks from the Chair & Networking drinks